美华管理传播网,中国经济管理大学,工商管理MBA专业资源库(28年)

 找回密码
 注册

QQ登录

只需一步,快速开始

查看: 2805|回复: 4

[培训师讲堂]员工培训的一份讲义

[复制链接]

该用户从未签到

发表于 2006-5-26 18:12:19 | 显示全部楼层 |阅读模式
<p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">新员工培训讲义(统一版)<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">全体新员工,大家好,非常高兴能够站在这里和大家进行沟通,首先先自我介绍一下,我是商海大厦负责培训的人员,我的名字叫XXX,能够站在这里,想和大家说的是,商海大厦是一个汇聚精英的地方,更是一个施展个人能力和才华的大舞台,所以,为了这一点,为了我们能够加入这个优秀的团队而鼓掌……<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">第一讲、企业简介<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1、公司简介<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">刚刚讲到了我引以为豪的商海大厦,咱们又是全体新员工,所以在这里我有必要对咱们的企业加以简单的介绍,在介绍之前,我很想听听咱们在座的各位对我们商海大厦的了解情况,(注:这样做的目的有两个,其一是互动式的培训,不单调乏味,其二是可以借此机会看看商海大厦在广大消费者心目中的知名度有多少)A员工发言……B员工发言……C员工发言……D员工发言……(在每一个员工发言后,不要忘记用赏识式的语言表示赞成,例如</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">说的很好,很不错,很准确</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">的话语,鼓励大家参与)<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">大家讲的都很好,下面我就对大家讲的做一个简单的总结,算是对我们大厦的简短介绍吧:抚顺商海大厦有限公司成立于1995年8月,同年10月开业。商海大厦地处抚顺商业繁华中心区,建筑面积4万㎡,其中一期工程建筑面积2.6万㎡,二期工程建筑面积1.4万现有员工1100人,固定资产1亿元,年销售额达2亿元。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">商海大厦是一家百货业态的商业零售企业,主要经营日用百货,文化用品,针纺织品,服装鞋帽,家用电器,烟酒糖茶,食品医药,风味小吃、各种饮品等,二期工程建设将增加餐饮娱乐,健身住宿,商务服务等项目。商品经营以中低档为主,高中低档商品兼营,面向广大工薪层消费群体,是集购物、餐饮、娱乐、休闲,商住为一体的大型综合性现代化商厦。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">商海大厦秉承</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">认真、敬业,追求成功</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">的企业精神,锐意进取,不断改革,完善企业管理,扩大经营规模,拓展发展空间,正向着一个综合性的、多业态的、现代化的大型商业集团的目标前进。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2、企业徽标<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p>

该用户从未签到

 楼主| 发表于 2006-5-26 18:13:35 | 显示全部楼层
<p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">徽标说明<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业徽标整体造型为</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">商海</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">汉语拼音(SHANG HAI)缩写字头的变型,外围圆型代表着商海大厦团结、和诣的企业气氛,同时象征着商海大厦无限发展,永远向前。内部</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">S</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">变形为一只迎风展翅,搏击风浪,冲天而飞的海鸥,</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">H</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">则化身为汹涌澎湃的海浪,寓意着广阔无边的商业海洋。整个徽标一方面意指企业名称,一方面表明企业面对商业海洋,敢于迎接挑战,不断发展,追求成功!<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3、《商海赞歌》说明<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">《商海赞歌》是商海</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业歌</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">,也是商海大厦店歌。歌曲表现了商海人热爱企业,热爱工作,热爱生活,积极进取的精神,同时也体现出了商海人无私奉献、服务社会的博大胸怀。《商海赞歌》是商海人的</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">战歌</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">与</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">宣言</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">,是全体商海人进取的</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">“</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">号角</span><span style="FONT-SIZE: 10pt; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN; mso-ascii-font-family: 宋体;"><font face="Times New Roman">”</font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">,每个商海员工必会在《商海赞歌》的鼓舞下走向灿烂的明天!<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4、企业的主要理念<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业精神:认真、敬业、追求成功(可展开讲三者之间的关系或联系实际讲什么是认真、敬业、追求成功)<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业宗旨:以人为本兴商海,靠信求实创未来<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业员工品质:忠诚守信,热忱服务<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业服务理念:用心服务,顾客满意是我们永远的追求。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">企业团队理念:团结协作,共同进步<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p>

该用户从未签到

 楼主| 发表于 2006-5-26 18:14:33 | 显示全部楼层
<p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">第二讲、营业员应知应会的基本知识<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;"><p>&nbsp;</p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">刚刚已经讲到了,商海大厦是一个不断发展和进取的一个企业,那么就要求我们的员工也要和公司一样,不断的发展,进取,积极,健康,充满活力。现在不是经常把新招聘进公司的员工叫做新鲜血液吗?为什么叫新鲜血液而不叫血液呢?体现在新鲜两个字上,那么就让我们来看看,什么是新鲜吧? <p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1、营业前的准备工作:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)每天按时到岗,把自己调整到正常工作状态,进行营业前的准备工作:清理卫生,更换工装,摆布商品等;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)开业前5分钟停止准备工作(准备工作就绪),进入工作岗位,以标准的站姿迎候顾客,以饱满的热情投入到一天的工作中;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2、营业中的接待工作:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)顾客进入卖场,主动热情向顾客问好致意;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)主动热情介绍商品,展示商品,耐心回答顾客的问题;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)售货时按规定要求认真开票,填写信誉卡,并向顾客介绍相关服务和承诺;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)热情为顾客包装商品,在递送商品时注重礼节;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">5)当顾客离开时,热情相送,并表示感谢。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3、营业后的整理工作:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)关业前5分钟完成手中的工作(在没有顾客的情况下),定岗定位以标准站姿恭送顾客;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)营业结束时,立即切断可控制的电源,锁好箱柜,收好商品,注意安全、防火和防盗;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)退出卖场时,带好应带的物品,有序的退出卖场;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)退场时,未经允许,任何人不得携带除个人物品以外的商品、工具等,一经发现,按偷窃商品处理;<p></p></span></p><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: \'Times New Roman\'; mso-bidi-font-family: 宋体; mso-ansi-language: ZH-CN; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"></span>

该用户从未签到

 楼主| 发表于 2006-5-26 18:20:09 | 显示全部楼层
<p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4着装要求:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)上岗时要着工装,工装要平整,干净,不得有皱纹,污垢;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)工装衣领要正,衣扣要扣齐(不得少扣),内衣要符合要求;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)夏装上衣要扎在裤子(裙子)里,着裙装时丝袜要符合要求;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)员工上岗不准敞胸露怀、穿拖鞋,原则上要穿黑色皮鞋(布鞋);<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">5)员工上岗必须配戴胸卡,胸卡要端正,正面向上,不得以背面示人。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">5、化妆要求:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)男士不得留长发,头发前不压眉,后不压领;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)女士不留怪异发型,长发束起,以不散落为宜;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)女士化妆要自然大方,不得怪异,不化浓妆、艳妆;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)指甲要经常修剪,不准留长指甲和涂指甲油;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">5)不准戴过于夸张的饰品,戒指只可戴一枚(不准多戴或戴大戒指)。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">6、站姿要求:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)站立时头正、身直,颈正、肩平,双眼平视前方,双手自然下垂;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)男士:双腿直立,双脚自然分开(比肩稍窄);女士:脚跟靠紧成V或T字型;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)放松时,可在柜组内走动或整理商品,但不得趴靠柜台;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)售货时要面向顾客站立,不得背对或斜对顾客。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">7、行走要求:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)行走时,步伐要稳,无特殊情况不得在卖场跑动,要注重形象;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)遇到顾客要礼让顾客先行,不与顾客争抢通道,更不能冲撞顾客。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">8、售后服务要求<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)售后服务坚持"三个一样",即象对待顾客购货时一样热情;象对待亲朋好友一样真诚;象对待自己的事一样认真。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)凡本商场出售的商品,(凭购物凭证)在规定期限内,顾客提出合理要求应当按规定或约定承担包修、包换、包退义务,不得以任何理由推矮。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)遇到有争议的现象,凡在本岗位能解决的妥善解决,解决不了的问题及时上报经理,营业员不得和顾客发生任何冲突。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">9、安全管理标准要求(可由保卫部进行培训,时间不要太长,基本围绕下面的思路)<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">1)注意防火、防盗,发现事故苗头或不正常现象,要立即报告保卫部或有关领导防患于未然。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">2)所有员工必须严格遵守各项安全操作规程,不准擅自更改安全操作规程。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">3)未经批准的单位、部门,禁止使用电源插座,动用明火。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">4)拾获顾客遗失物品,一律上交管理部,不得据为己有。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">5)全体员工必须严格遵守安全防火规章制度,牢记"三懂三会":懂得本岗位火灾危险性;懂得预防火灾的措施;懂得扑救初期火灾的方法,会报警119;会使用消防器材;会扑救初期火灾。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">6)如发生火警,无论程度大小,必须做到:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">保持镇静,不可惊慌失措;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">呼唤附近的同事援助;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">通知经理或保卫部;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">关闭一切电源,并把失火现场的门窗关闭;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">利用附近的消防设施,控制火势或将其扑灭;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">切勿用水或泡沫灭火器扑救因漏电引起的失火。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">7)消防工作要记住:<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">要先救人,后救火;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">火扑灭后,要保护好火灾现场;<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">全体员工不准在商场内吸烟,并有责任劝阻和制止顾客在商场内吸烟。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">做到上述的要求了并且能够长期的坚持下去,那么你就能成为公司的新鲜血液并且循环发展下去。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">上面说到的还只是在商场工作时的要求,那么有要求,就必然有违反要求时的处理情况,公司的奖惩制度有一般违纪和严重违纪两部分,其中一般违纪中,禁止在商场内吃东西及化妆、打手机、看书报杂志等是我们在检查过程中的重点,也是很多营业员经常犯的错误,在这里和大家强调一下,而且相关的管理规定都已经写在了员工手册中,在这里我就不在详细的说明了。<p></p></span></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-layout-grid-align: none;"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 宋体; mso-hansi-font-family: &quot;Times New Roman&quot;; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN;">真诚的希望大家在商海大厦能够成为一名优秀的员工,在商海大厦完善自己的职业生涯。谢谢大家!!!<p></p></span></p>

该用户从未签到

发表于 2012-6-2 21:41:44 | 显示全部楼层
谢谢
您需要登录后才可以回帖 登录 | 注册

本版积分规则

快速回复 返回列表 联系我们

社区首页|美华管理传播网|中国经济管理大学|中国营养治疗网|北京管理培训|天津管理培训|重庆管理培训|哈尔滨管理培训|上海管理培训|深圳管理培训|浙江管理培训|广东管理培训|新疆管理培训|内蒙古管理培训|青海管理培训|广西管理培训|西藏管理培训|吉林管理培训|沈阳管理培训|辽宁管理培训|河北管理培训|山东管理培训|安徽管理培训|福建管理培训|海南管理培训|贵州管理培训|四川管理培训|湖北管理培训|河南管理培训|安徽管理培训|江西管理培训|深圳管理培训|广州管理培训|珠海管理培训|香港管理培训|免费公益MBA培训|台湾管理培训|中国管理传播网|全国管理培训认证网|经理人的网上家园|中国管理人才库|经理圈|Archiver|手机版|美华管理人才学校|学校新浪微博V|管理考证|MBA公益课堂|律师声明:知识产权保护声明|

黑公网安备 23018302010102号

QQ

GMT+8, 2024-3-29 06:29 , Processed in 0.121834 second(s), 20 queries , Gzip On. ICP备13013142号

Powered by Discuz! Templates yeei! © 2001-2010 Comsenz Inc.

快速回复 返回顶部 返回列表