【酒店管理】 <人力资源管理专业英语>

徐老师

※<人力资源管理专业英语>
1、人力资源管理Human Resource Management ,HRM)
人力资源经理 human resource manager)
高级管理人员executive) / i`gzekjutiv
职业:(profession)
道德标准:(ethics)
操作工:(operative employees)
专家:(specialist)
人力资源认证协会:(the Human Resource Certification Institute,HRCI)
2、外部环境:(external environment)
内部环境:(internal environment)
政策:(policy)
企业文化:(corporate culture)
目标:(mission)
股东:(shareholders)
非正式组织:(informal organization)
跨国公司:(multinational corporation,MNC)
管理多样性:(managing diversity)
3、工作:(job)
职位:(posting)
工作分析:(job analysis)
工作说明:(job description)
工作规范:(job specification)
工作分析计划表:(job analysis schedule,JAS)
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)
行政秘书:(executive secretary)
地区服务经理助理:(assistant district service manager)
4、人力资源计划:(Human Resource Planning,HRP)
战略规划:(strategic planning)
长期趋势:(long term trend)
要求预测:(requirement forecast)
供给预测:(availability forecast)
管理人力储备:(management inventory)
裁减:(downsizing)
人力资源信息系统:(Human Resource Information System,HRIS)
5、招聘:(recruitment)
员工申请表:(employee requisition)
招聘方法:(recruitment methods)
内部提升:(Promotion From Within ,PFW)
工作公告:(job posting)
广告:(advertising)
职业介绍所:(employment agency)
特殊事件:(special events)
实习:(internship)
6、选择:(selection)
选择率:(selection rate)
简历:(resume)
标准化:(standardization)
有效性:(validity)
客观性:(objectivity)
规范:(norm)
录用分数线:(cutoff score)
准确度:(aiming)
业务知识测试:(job knowledge tests)
求职面试:(employment interview)
非结构化面试:(unstructured interview)
结构化面试:(structured interview)
小组面试:(group interview)
职业兴趣测试:(vocational interest tests)
会议型面试:(board interview)
7、组织变化与人力资源开发
人力资源开发:(Human Resource Development,HRD)
培训:(training)
开发:(development)
定位:(orientation)
训练:(coaching)
辅导:(mentoring)
经营管理策略:(business games)
案例研究:(case study)
会议方法:(conference method)
角色扮演:(role playing)
工作轮换:(job rotating)
在职培训:(on-the-job training ,OJT)
媒介:(media)
8、企业文化:(corporate culture)
组织发展:(organization development,OD)
调查反馈:(survey feedback)
质量圈:(quality circles)
目标管理:(management by objective,MBO)
全面质量管理:(Total Quality Management,TQM)
团队建设:(team building)
9、职业计划与发展
职业:(career)
职业计划:(career planning)
职业道路:(career path)
职业发展:(career development)
自我评价:(self-assessment)
职业动机:(career anchors)
10、绩效评价
绩效评价:(Performance Appraisal,PA)
小组评价:(group appraisal)
业绩评定表:(rating scales method)
关键事件法:(critical incident method)
排列法:(ranking method)
平行比较法:(paired comparison)
硬性分布法:(forced distribution method)
晕圈错误:(halo error)
宽松:(leniency)
严格:(strictness)
3600反馈:(360-degree feedback)
叙述法:(essay method)
集中趋势:(central tendency)
11、报酬与福利
报酬:(compensation)
直接经济报酬:(direct financial compensation)
间接经济报酬:(indirect financial compensation)
非经济报酬:(no financial compensation)
公平:(equity)
外部公平:(external equity)
内部公平:(internal equity)
员工公平:(employee equity)
小组公平:(team equity)
工资水平领先者:(pay leaders)
现行工资率:(going rate)
工资水平居后者:(pay followers)
劳动力市场:(labor market)
工作评价:(job evaluation)
排列法:(ranking method)
分类法:(classification method)
因素比较法:(factor comparison method)
评分法:(point method)
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)
工作定价:(job pricing)
工资等级:(pay grade)
工资曲线:(wage curve)
工资幅度:(pay range)
12、福利和其它报酬问题
福利(间接经济补偿)
员工股权计划:(employee stock ownership plan,ESOP)
值班津贴:(shift differential)
奖金:(incentive compensation)
分红制:(profit sharing)
13、安全与健康的工作环境
安全:(safety)
健康:(health)
频率:(frequency rate)
紧张:(stress)
角色冲突:(role conflict)
催眠法:(hypnosis)
酗酒:(alcoholism)
14、员工和劳动关系
工会:(union)
地方工会:(local union)
行业工会:(craft union)
产业工会:(industrial union)
全国工会:(national union)
谈判组:(bargaining union)
劳资谈判:(collective bargaining)
仲裁:(arbitration)
罢工:(strike)
内部员工关系:(internal employee relations)
纪律:(discipline)
纪律处分:(disciplinary action)
申诉:(grievance)
降职:(demotion)
调动:(transfer)
晋升:(promotion)

5
※<办公室常用标示语和提示语>
Office 办公室 　　Air quality improvement area 空气质量净化区
All visitors must report to office 来客必须到办公室登记。
All visitors please report to the gate warder 来客请到门房登记。
Anyone caught using this lift will be removed from this lift
发现用此电梯者将被清走。
Business office 商务办公室 Close the door behind you 请随手关门
Demonstration available 可以进行演示 Electrically operated gate 电动门
Floor cleaning in progress 正在清扫地板 Front entrance 前门入口
For your convenience we are open 7 days a week. 为了方便你，我们每周7天开放。
Head office 总部 Interview in progress 正在面试
Lift out of order 电梯发生故障 Lift out of use 电梯停止使用
Meeting in progress, quiet please 正在开会，请保持安静。
No food is to be consumed in this area.此处不准吃食物。
No littering 勿乱扔废弃物 No smoking in this area 此处禁止吸烟
No smoking in this lift 电梯内禁止吸烟
Office to let 办公室出租 Please close the door on leaving 离开时请关门
Please do not help yourself 不要随便拿东西。
Please do not help yourself to books from this shelf 请不要随便从架子上取书籍。
Please ensure that this door is closed top & bottom 请确保此门上下关紧。
Please keep this office tidy and use the bins provided
请保持办公室整洁，使用所提供的垃圾箱
Please wait here for enquiries请在此等候咨询。
This is a smoke free building 楼内禁止吸烟 We do not buy at this door 谢绝推销
5
※<用英语应聘>
Q：Can you sell yourself in two minutes？Go for
it.（你能在两分钟內自我推荐吗？大胆试试吧！）
　　A：With my qualifications and experience, I feel I am
hardworking,responsible and diligent in any project I undertake.
Your organization couldbenefit from my analytical and interpersonal
skills.(依我的资格和经验，我觉得我对所从事的每一个项目都很努力、负责、勤勉。我的分析能力和与人相处的技巧，对贵单位必有价值。)
　　Q：Give me a summary of your current job description.
(对你目前的工作，能否做个概括的说明。)
　　A：I have been working as a computer programmer for five years. To
bespecific, I do system analysis, trouble shooting and provide
softwaresupport. (我干了五年的电脑程序员。具体地说，我做系统分析，解决问题以及软件供应方面的支持。）
　　Q：Why did you leave your last job？(你为什么离职呢？)
　　A：Well, I am hoping to get an offer of a better position. If
opportunityknocks, I will take it.（我希望能获得一份更好的工作，如果机会来临，我会抓住。）
　　A：I feel I have reached the "glass ceiling" in my current job. / I
feelthere is no opportunity for
advancement.（我觉得目前的工作，已经达到顶峰，即沒有升迁机会。)
　　Q：How do you rate yourself as a professional？(你如何评估自己是位专业人员呢？)
　　A：With my strong academic background, I am capable and competent.
(凭借我良好的学术背景，我可以胜任自己的工作，而且我认为自己很有竞争力。）
　　A：With my teaching experience, I am confident that I can relate to
studentsvery well. (依我的教学经验，我相信能与学生相处的很好。)
　　Q：What contribution did you make to your current (previous)
organization？
　　(你对目前/从前的工作单位有何贡献？)
　　A：I have finished three new projects, and I am sure I can apply
myexperience to this position. (我已经完成三个新项目，我相信我能将我的经验用在这份工作上。)
　　Q：What do you think you are worth to us？(你怎么认为你对我们有价值呢？)
　　A：I feel I can make some positive contributions to your company in
thefuture. (我觉得我对贵公司能做些积极性的贡献。)
　　Q：What make you think you would be a success in this
position？(你如何知道你能胜任这份工作？）
　　A：My graduate school training combined with my internship should
qualify mefor this particular job. I am sure I will be successful.
(我在研究所的训练，加上实习工作，使我适合这份工作。我相信我能成功。)
　　Q：Are you a multi-tasked individual？(你是一位可以同时承担数项工作的人吗？)or Do you
work well under stress or pressure？(你能承受工作上的压力吗?)
　　A：Yes, I think so.
　　A：The trait is needed in my current（or previous) position and I
know I canhandle it well. (这种特点就是我目前（先前）工作所需要的，我知道我能应付自如。)
　　Q：What is your strongest trait(s)？(你个性上最大的特点是什么？)
　　A：Helpfulness and caring.（乐于助人和关心他人。）
　　A：Adaptability and sense of humor.（适应能力和幽默感。）
　　A：Cheerfulness and friendliness.（乐观和友爱。）
　　Q：How would your friends or colleagues describe
you？（你的朋友或同事怎样形容你？）
　　A：(pause a few seconds) (稍等几秒钟再答，表示慎重考虑。)
　　They say Mr. Chen is an honest, hardworking and responsible man
who deeplycares for his family and friends.
(他们说陈先生是位诚实、工作努力，负责任的人，他对家庭和朋友都很关心。)
　　A：They say Mr. Chen is a friendly, sensitive, caring and
determined person.(他们说陈先生是位很友好、敏感、关心他人和有决心的人。)
　　Q：What personality traits do you admire？(你欣赏哪种性格的人？)
　　A：(I admire a person who is）honest, flexible and easy-going.
(诚实、不死板而且容易相处的人。)
　　A：(I like) people who possess the "can do" spirit. (有"实际行动"的人。)
　　Q：What leadership qualities did you develop as an administrative
personnel？(作为行政人员，你有什么样的领导才能？)
　　A：I feel that learning how to motivate people and to work together
as ateam will be the major goal of my leadership.
(我觉得学习如何把人们的积极性调动起来，以及如何配合协同的团队精神，是我行政工作的主要t style by using an open-door policy.
(我以开放式的政策，改进我的行政管理方式。)
　　Q：How do you normally handle criticism？(你通常如何处理別人的批评？)
　　A：Silence is golden. Just don’t say anything; otherwise the
situation couldbecome worse. I do, however, accept constructive
criticism. (沈默是金。不必说什么，否则情况更糟，不过我会接受建设性的批评。)
　　A：When we cool off, we will discuss it later. (我会等大家冷靜下来再讨论。)
　　Q：What do you find frustrating in a work
situation？(在工作中，什么事令你不高兴？)
　A：Sometimes, the narrow-minded people make me frustrated.
(胸襟狭窄的人，有时使我泄气。)
　　A：Minds that are not receptive to new ideas. (不能接受新思想的那些取。)
　　Q：How do you handle your conflict with your colleagues in your
work? (你如何处理与同事在工作中的意见不和？)
　　A：I will try to present my ideas in a more clear and civilized
manner inorder to get my points across.
(我要以更清楚文明的方式，提出我的看法，使对方了解我的观点。)
　　Q：How do you handle your failure？(你怎样对待自己的失敗？)
　　A：None of us was born "perfect". I am sure I will be given a
second chanceto correct my
mistake.（我们大家生来都不是十全十美的，我相信我有第二个机会改正我的错误。)
　　Q：What provide you with a sense of accomplishment.（什么会让你有成就感？）
　　A：Doing my best job for your company. (为贵公司竭力效劳。)
　　A：Finishing a project to the best of my ability. (尽我所能，完成一个项目。)
　　Q：If you had a lot of money to donate, where would you donate it
to？Why？
　　(假如你有很多钱可以捐赠，你会捐给什么单位？为什么？)
　　A：I would donate it to the medical research because I want to do
somethingto help others. (我会捐给医药研究，因为我要为他人做点事。)
　　A：I prefer to donate it to educational institutions. (我乐意捐给教育机构。)
　　Q：What is most important in your life right now？(眼下你生活中最重要的是什么？)
　　A：To get a job in my field is most important to me.
(对我来说，能在这个领域找到工作是最重要的。)
　　A：To secure employment hopefully with your company.
(希望能在贵公司任职对我来说最重要。)
　　Q：What current issues concern you the most？(目前什么事是你最关心的？)
　　A：The general state of our economy and the impact of China’ entry
to WTO onour industry. (目前中国经济的总体情況以及中国入世对我们行业的影响。)
　　Q：How long would you like to stay with this company？(你会在本公司服务多久呢？)
　　A：I will stay as long as I can continue to learn and to grow in my
field.(只要我能在我的行业力继续学习和长进，我就会留在这里。)
　Q：Could you project what you would like to be doing five years from
now？
　　(你能预料五年后你会做什么吗？)
　　A：As I have some administrative experience in my last job, I may
use myorganizational and planning skills in the future.
　　(我在上一个工作中积累了一些行政经验，我将来也许要运用我组织和计划上的经验和技巧。)
　　A：I hope to demonstrate my ability and talents in my field
adequately. (我希望能充分展示我在这个行业的能力和智慧。)
　　A：Perhaps, an opportunity at a management position would be
exciting.（也许有机会，我将会从事管理工作。）
　　如果不愿正面回答，也可以说：
　　It would be premature for me to predict this.（现在对此问题的预测，尚嫌过早。）
　　甚至还可以打趣的说：
　　Hypothetically speaking, I might be able to do your current job as
adirector.（或CEO或president）((说不定，我也能做你现在主任的工作呢！)
　　Q：What range of pay-scale are you interested in？(你喜欢那一种薪水层次标准？)
　　A：Money is important, but the responsibility that goes along with
this jobis what interests me the most. (薪水固然重要，但这工作伴随而来的责任更吸引我。)
　　A：假如你有家眷，可以说：
　　To be frank and open with you, I like this job, but I have a
family tosupport. (坦白地说，我喜欢这份工作，不过我必须要负担我的家庭。)
　　Other Tips (其它建议)
　　Know something about the organization you are applying to.
(了解一些你申请工作单位的情况)
　　Dress properly. Don’t shake hand with the interviewer until he/she
extendshis/her hand. (穿着要得体，人家伸手时才握手。)
　　Don’t sit down until invited to do so by the interviewer.
(人家未请，先別坐下。)
　　Make eye-contact with the interviewer during the interview.
(面试时，眼睛要看着对方。)
　　Listen actively and stay calm. (注意听，保持冷静。)
　　If invited to a meal, be especially careful about your table
manners. (被邀吃饭时，要特別注意餐桌礼节。)
　　Don’t talk with your mouth full. (嘴里有食物，不可开口说话)
　　Don’t make much noise while you eat. (吃东西不要出声音)
　　Don’t blow your nose or use the toothpick at table. (不要拧鼻涕或用牙签剔牙)
　　Don’t appear to be pushy or overly anxious to get a
job.（不必过分表现急着要工作）
　　Be honestbut not too modest.（要诚实，但不必太谦虚)
　　Don’t put yourself down or cut yourself up. (不可妄自菲薄或自贬)
　　Try to avoid discussing politics or religion with your
interviewer. （避免与面试人谈政治或宗教）
外企各大类型题考察意图烂熟于心，英文面试易如反掌。
1　Tell me about yourself
　　这是面试官惯用的开场白。千万不要长篇大论背诵简历。你可以在这时将最突出的优点概括性地总结，并引导面试官向你早已准备好的方面发问。
　2　What types of prospective job tasks do you enjoy the most？Which
prospective job tasks do you least care to do﹖
　　主要考察应聘者会否对工作中的很多地方感到厌倦；另外还考察你对自己的喜好是否诚实，你是否了解这份工作的基本职责；你是否认识到任何职业都会包含一些枯燥无味的日常工作。
　3　What is your greatest weakness﹖
　　不要把那些明显是优点的品行当成缺点说，这种落入俗套的方式早已被面试官厌倦。可以说一些对于你应聘这个职位没有影响的缺点，对于那些在面试中已经表现出的明显弱点，你可以利用这个问题加以弥补，显示你早已意识到，并且正在改进，已经取得了较大进展。
　4　What do you plan to be doing five years from now﹖
　　主要考察你的职业目标是否符合公司的要求；这份职业是否是你达到目的的合理选择；你是否有继续发展的热情；你的野心是否和这份职业的要求相契合；你的发展潜力有多大。如果你应聘大企业，千万不要提你想创业，如果应聘小企业，这倒是个合理的回答。
　5　What college subjects did you like best and least﹖ Why﹖
　　这个问题用来发现应聘者是怎样类型的人。即使你喜爱的课程与专业无关，也要表现出它对你申请的工作有所帮助。
　6　What is your class rank? and your grade point﹖ Why are your
grades so low﹖
　　如果你的成绩不好，你要准备好适当的解释。
7　　What are your interests on outside work﹖ What campus or community
activities have you been involved in﹖
　　列举主要的一两个兴趣爱好即可，强调自己有很多兴趣爱好容易使人怀疑你有多少时间用来工作，还可能导致面试官对你的夸大其词的厌恶。
　8　What adjectives would you use to describe yourself﹖
　　无论词藻华丽与否，一定要体现自身的特点，并且与众不同。务必为每个词准备好具体的例子。
　9　How do you deal with someone in your group who isn’t pulling his
or her weight? or disagree with your goals﹖
　　考察你的团队合作能力和领导能力。用激励代替批评。回想那些你试图鼓励他人，并使他改变初衷，转为赞同你的观点的例子。
　　10，What position do you normally take on a team﹖
　　考察你的团队合作技巧。不要把自己形容为一个跟随者或是领导者。公司希望你在团队合作中不懂时提出问题，必要时帮助他人，承担责任，做出贡献。好的合作者在团队中的角色是动态的。
　11　Tell me what you’re most proud of on your experiences﹖
　　这个问题几乎是每一位求职者必然面对的问题，最好挑选能够体现公司希望看到的素质的事例。
　12　What is the worst mistake you’ve ever made﹖
　　千万不要提那些人生污点，任何公司都会敬而远之。可以讲述一个有价值的教训，最好发生在很久以前，强调你从中学到现在，它如何影响你的今后发展。
宝洁八大核心面试题
　　以下是宝洁公司人力资源专家精心设计的八大核心问题，当然也是其他大公司通常关注的热点问题。
　　1.Describe an instance where you set your sights on a
high/demanding goal and saw it through completion.
　　举例说明，你如何制定了一个很高的目标，并且最终实现了它。
　　2.Summarize a situation where you took the initiative to get
others going on an important task or issue? and played a leading
role to achieve the results you wanted.
　　简述你曾主动领导他人完成的一项艰巨任务。
　　3.Describe a situation where you had to seek out relevant
information? define key issues? and decide on which steps to take to
get the desired results.
　　请详细描述一个情景，在这个情景中你必须搜集相关信息，划定关键点，并且决定依照哪些步骤能够达到所期望的结e effective use of facts to
secure the agreement of others.
　　举例说明你是怎样用事实促使他人与你达成一致意见的。
　　5.Give an example of how you worked effectively with people to
accomplish an important result.
　　举例证明你可以和他人合作，共同实现一个重要目标。
　　6.Describe a creative/innovative idea that you produced which led
to a significant contribution to the success of an activity or
project.
　　举例证明，你的一个创意曾经对一个项目的成功起到至关重要的作用。
　　7.Provide an example of how you assessed a situation and achieved
good results by focusing on the most important priorities.
　　请举例，你是怎样评估一种情况，并将注意力集中在关键问题的解决。
　　8.Provide an example of how you acquired technical skills and
converted them to practical application.
　　举例说明你怎样获得一种技能，并将其转化为实践。
(I = Interviewer. A = Applicant)
教育背景：简明扼要，实话实说
尽管你在简历中对自己的教育背景作了介绍，但在面试时，面试官还有可能就此方面提问。还是事先做点准备吧。
　　①I:what is your major?
　　A:My major is Business Administration. I am especially interested
in Marketing.
　　（不仅回答了问题，还顺带一句介绍了自己较为感兴趣的方面，简明扼要。）
　　②I:Which university are you attending?
　　A:I am attending×××University.
　　③I:Have you received any degrees?
　　A:Yes. First, I received my Bachelor de-gree inEnglishLiterature,
and then an MBA degree.
　　④I:What course did you like best?
　　Aroject Management. I was very inter-ested in this course
whenIwas a student. And I think its very useful for my presentwork.
　　⑤Io you feel that you have received a good generaltraining?
　　A:Yes, I have studied in an English train-ing program andacomputer
training program since I graduated from university. Iamcurrently
studying Finance at a training school.
I: what is your major?
A: My major is Business Administration. I am especially interested
in "Marketing".
I: What are your major and rninor subjects?
A: My major subject is Physics and my minor subject is Practical
Mathematics.
I: What subject did you major in at university?
A: I majored in Economics.
I: Which university did you graduate from?
A: I graduated from Fudan University.
I: When did you graduate from university?
A: I graduated from Shanghai Normal University in 1990.
I: Which schools have you attended?
A: I finished primary school in 1980, and entered highschool that
September. I graduated from high schoolin July of 1986 and then I
entered Jiaotong University.
I: Which university are you attending?
A:I am attending Shanghai Institute for Foreign Trade.
I:What year are you in ?
A:I am a senior student.
I: Have you received any degrees?
A:Yes. First, I received my Bachelor orArts degree in English
Literature, and then an MBA degree.
I:Where did you receive your MBA degree?
A:From Jiaotong University..
I:What course did you like best?
Aroject Management. I was very interested in this course when I
was a student. And I think it’s very useful for my present work.
I:How did you get on with your studies in college?
A:I did well in college. I was one of the top students in the class.
Io you feel that you have received a good general training?
A;Yes, I have studied in an English training programmeand a computer
training programme since I graduatedfrom university. I am currently
studying Finance at a training school.
性格爱好：表现积极、合作的一面
　　①I:How do you spend your spare time?
　　②I:Are you interested in sports?
　　③Io you think you are introverted or extroverted?
　　④I:What kind of personality do you think you have?
　　A:I always approach things very enthusiastically. When I
beginsomething, I dont like to leave it halfdone. I
cantconcentrateon something new until the first thing is finished.
　　⑤I:What is the most important thing for you to be happy?
　　A:Different people have different ideas. I think themostimportant
thing for me is having a good relationship with myfamilymrs and my
friends. My family has always been very closeknit,andmy friend sand
I spend a lot of time together. Without that Iwouldbe much less
happy than I am.
　　⑥I:What makes you angry?
　　A:Dishonesty. Its unacceptable.
　　⑦I:What are your personal weaknesses?
　　A:Im afraid Im a poor talker. Im not comfortable talkingwiththe
people whom I have just met for the first time. That isnotvery good
for business, so I have been studyingpublicspeaking.
　　⑧I:Are you more of a leader or a follower?
　　A:I dont try to lead people. Id rather cooperate witheverybody,and
get the job done by working together.
Characteristics and Interests(性格和爱好)
I:How do you spend your spare time?
A:I am interested in many things. For example, my hobies are playing
bridge, tennis and collecting stamps.Nowadays, SInoc we are all
busier, my friends and I have less time to get together. Instead, I
spend more time reading books while listening to music.
I:Are you intersted in sports?
A:Frankly speaking, I am not so interested in sports as most boys
are. I only like watching football and boxing matches on TV.
Football and boxing are very exciting.
I: What kinds of sports do you like to watch or play?
A:I like almost all sports. I enjoy both playing and watching. In
particular, I like tennis and swimming.
I:Do you think you are introverted or extroverted?
A:Ocassionally I enjoy being myself very much more often I like
sharing activities with others,
especially during recent years.
I:What kind of personality do you think you have?
A:I always approach things very enthusiastically. When I begin
something, I don’t like to leave it half-done. I can’ t concentrate
on something new until the firt thing is finished.
I:What is the most important thing for yob to be happy?
A:Different people have different ideas. I think the most important
thing for me is having a good relationship with my family members
and my friends. My family has always been very closek nit, and my
friends and I spend a lot of time together. We all depend upon one
another for moral support. Without that I would be much less happy
than I am..
I:What makes you angry?
A:Dishonesty. It’s unacceptable.
I:Do you think you are more outwardlooking or more inwardlooking?
A:I am not really sure perhaps both. Sometimes I want to be alone,
but sometimes I prefer being with a group of people.
I: What are your greatest strengths?
A: As an electronic engineer with five years, experience in this
field, my technical background and work experience are my strengths.
Also, I can communicate with foreigners in English in both technical
and business fields without diffiiculty. My English language ability
helps me a lot.
I:What are your personal weakness?
A I’m afrald I’m a poor talker. I’m not comfortable talking with the
people whom I have just met for the first time. That is. not very
good for business, so I have been studying public speaking.
I:Are you more of a leader or a follower?
A:I don’ t try to lead people. I’d rather cooperate with everybody,
and get the job done by working together.
I:Do you have a lot of friends, or just a few?
A:I have many close friends, about ten. We set together very often.
I:Do you smoke?
A:Yes, sometimes, when I’m with my friends.
I:What basic principle do you apply to your life?
A:Not to put off till tomorrow what you can do today. I have found
out that time and money get away very easily you think you have
them, and they’re gone. Putting things off just makes it worse
later, so even if it’ 5 hard at the time, I try not to
procrastinate.
Reasons for Applying (应征原因)
Ilease tell me a little bit about your present job.
A:My major is accounting, so I am w6?king as an accountant in the
Finance Department. I am very interested in my work. r especially
like to use a computer to do my work. Although I like my present
job, I want to look for a new job with opportunities to use English.
I have studied English for six years.
I:May I ask why you left the company?
A:I was a junior secretary for two years when I workedin the
company. My work was very simple, just typing, making copies,
booking tickets, etc. I want tofind a job which requires more
responsibility, so I left the company.
I:Why do you think you might like to work for our company?
A:I have been interested in computers since high school,and my major
was Computer Science when I studied in university. I know your.
company specializes in computers, and it is one of the largest
computer companies in the world, so I wish to have the opportunity
to apply my knowledge here.
I:What made you decide to change your job?
A:I am working in a small company where further promotion is
impossible. I am capable of more responsibilities, So I decided to
change my job. I’d like to find a job which is more challenging.
I:Don’t you like your job?
A:I can only say I enjoy some part of my job. But economically, it’s
rather unstable.
I:Have you been employed by a foreign companyjoint venture?
A:I have no experience working in a foreign campany or a joint
venture.
I Do you have any sales experience?
A:Yes, I have worked as a sales represent in the Shanghai Office of
the ABC Company since
have two years experience in this field.
I:Why do you think you would bike this particular of job?
A:I have had two years, experience work as a secretary in a joint
venture.Some people think secretarial work is not important in a
company,but I don’t think think so.I think secretary is an important
part in a company.Most People can’t do their work well without a
secretary.I like this job.
I:What do you know about our company?
A:Your company is a world famous company in the chemical industry.
Almost all people in this field know your company. One of my friends
worked with your company for many years. I have heard a lot about
your company’s business and management from him, but now he has gone
abroad to study.
I:What do you know about our major products and our share of the
market?
A:Your company’ S products are competitive in China and marketed
world-wide. The market share of your products is increasing in
China. This shows China is a large market, potentially the most
profitable market in the world. Your company will have more and more
Chinese customers.
工作经验：显露实力，避免炫耀
　　①I:Have you ever been employed?
　　②I:Your resume says you have had one-year experience working
inaforeign representative office in Shanghai, may I ask
whyyoucenter?
　　A:I worked in a foreign rep.office for one
year.However,Icenterthere two years ago because the work they gave
me was ratherdull.Ifound another job that is more interesting.
　　③I:Have you done any work in this field?
　　④I:What qualifications do you have that make you feel you will be
successful in your field?
　　⑤I:What have you learned from the jobs you have had?
　　A:I have learned a lot about business know how and
basicofficeskills. In addition, I learned at my previous job show
tocooperatewith my colleagues.
　　⑥I:Whats you major weak point?
　　A:I havent been involved in international business, so Idonthave
any experience, but I have studied this course intheInternational
Business Training Center of the×××Company.
　　⑦I:What are your greatest
strengths?（实话实说好了，不必客气，但应注意语气和表情，不要给人炫耀之感。）
　　⑧I:Please tell me about your working experience.
　　⑨I:Does your present employer know you are looking foranotherjob?
　　A:No, I havent discussed my career plans with mypresentemployer,
but I am sure he will understand.
I:Please tell me your present job.
　　A:I am working in a garment factory. My present job is to inspect
the quality of products. comparatively speaking, quality control is
rather simple. Although I do my job well, I am looking for a new job
which is more challenging.
I:Have you ever been employed?
　　A:Not yet. I originally planned to go abroad to study after
leaving college, but I couldn’t get a visa
　　
I:Your resume says you have had one ~ S experience working in a
foreign representative office in Shanghai, may I ask why you left?
　　A:I worked in a foteign rep. office for one year. However, I left
there two years ago because the work they gave me was rather dull. I
found another job which is more interesting.
I:Have you done any work in this field?
　　A:Yes, I have worked in this field for four years. First, I worked
in an American company as a sales representative, then I transferred
to a Hong Kong company as a sales manager.
I:What kind of jobs have you had?
　　A:I worked as a business coordinator in a foreign representative
office, then I transferred to a joint venture as a sales manager. So
I am familiar with the textile market in China.
I: What qualifications do you have that make you feel you will be
successful in your field?
　　A: First ,I think my technical background is helpful. I have
enough knowledge to market the products of your company. Secondly, I
have studied for four months in a Marketing Training Programme with
satisfactory results. Finally, I have mastered the English Language.
These qualifications will make me successful in my career.
I: What have you learned from the jobs you have had?
　　A: I have learned a lot about business know-how and basic office
skills. In addition ,
I learned at my previous jobs how to cooperate with my colleagues.
I:Can you get recommendations from your previous employers?
　　A:Yes, I have brought them with me. Here they are.
I; What’s you major weak point?
　　A:I haven’t been involved In international business, so I don’ t
have any experience, but I have studied this course in the
International Business Training Centre of the Shanghai Foreign
Service Company.
I: What are your greatest strengths?
　　I know a lot about flow the Chinese economy works, and how
business is done here. Secondly, I speak English fluently. I have no
difficulty with language. And, I am a hardworker when I have
something challenging to do.
I: Please tell me about your working experience.
A: I have five years experience in the chemical industry since I
graduated from college. First of all I worked as an assistant
engineer in the No.1 Chemical Industry Co. Three years later I
transferred to ABC Chemict Industry Company. Now I am working in the
Sale Department of that company.
I:Does your present employer know you are looking another job?
A:No, I haven’t discussed my career plans with my resent employer,
but I am sure he will understand.
关于工作经验
1.Have you got any experience in advertising? 你有广告方面的经验吗？
2.Do you have any sales experience? 你有销售经理吗？
3.Do you have any practical experience as a secretary? 你有秘书工作的实践经验吗？
4.Yes, I have been working in the Public Relations Section of a
company in the past two years.是的，我在过去的两年中一直在公关部门工作。
5.Yes, I worked in a fashion shop last summer as part-time
salesgirl.
有，我曾在一家时装店任兼职售货员。
6.Yes, sir. I have been a secretary in an insurance company.
是的，先生，我一直在一家保险公司担任秘书工作。
7.Although I have no experience in this field, I’m willing to learn.
虽然在这方面我没有经验，但是我愿意学习。
8.I am sorry to say that I have no experience in this field.
很抱歉，我在这方面毫无经验。
9.Would you tell me the essential qualities a secretary should
maintain?
你能告诉我，作为一个秘书须具备什么样的重要素质？
10.Well, to begin with, I’d say she needs to be diligent, and the
second point is that she has to do a lot of things on her own
initiative. Finally, she can make report writing, summary writing,
keep minutes at meetings, and so on. Most important of all is that
she seems to have a better memory than average.
好的。首先，我认为它必须勤奋。其次，她必须主动做许多事情。再就是，她应会速记和打字，并具有书写报告、提要以及控制和掌握会议时间的能力。其中，最重要的是比常人更强的记忆力。
11.What have you learned from jobs you have held?
你从以往的工作中学到什么？
12.Above all, I have learned that what is good for the company is
good for me. So I follow the instructions strictly and always keep
my boss informed.
我明白做对公司有利的事等于对自己有利，所以我严肃遵从指示并经常向我的主管汇报。
13.What work were you responsible for at your previous work unit?
你在原来的单位负责什么工作？
14.I was responsible for advertising designs.
我负责广告设计。
15.How many employer have you worked for? 你已经为多少个雇主工作过？
16.Only one, since I have been graduated from the university for
just over a year.
只有一个，因为我大学毕业才一年多。
工作要求：我能胜任
　　①I:Do you think you can make yourself easily understoodin English?
　　A:Yes, in most circumstances.
　　②I:Are you available for travel?
　　A:Yes, I like traveling. I am young, and unmarried. Itsnoproblem
for me to travel frequently.
　　③I:How about overtime work?
　　A:Overtime work is very common in companies. I can workovertimeif
its necessary, but I dont think we will workovertimeeveryday.
　　④I:How long do you think we can depend on your working here?
　　⑤I:Do you like regular work?
　　A:No, I dont like regular work. I am interested indifferent
projects with new opport unities and new challenge, but Ican
doregular work if the company needs me to do so.
　　⑥I:What salary do you expect
　　A:Shall we discuss my responsibilities with your
companyfirst?Ithink salary is closely related to the
responsibilities ofthejob.
　　⑦I:Do you work well under pressure
　　A:Working under pressure is exciting and challenging. I
dontmindworking under pressure. I work well under the
secircumstances.People can, I Can.
　　⑧I:Do you have any particular conditions that you would
likethecompany to take into consideration?
　　A:No,nothing in particular.
　　⑨I:How soon can you begin working for us?
　　A:I need about two to three weeks for necessary formalities.Iwill
quit then transfer to your company.
Working Requirements (工作要求)
I:Do you think you can make yourself easily understood in English?
A:Yes, in most circumstances.
I:Since we are an American company, one of the most important things
for a secretary is English proficiency.Do you think you are
proficient in both written and spoken English?
A:Yes, I am quite proficient in both written and spokenEnglish. I
majored in English inuniversity; and I received a high score on the
TOFEL exam.
I:Are you available for travel?
A:Yes, I like travelling. I am young, and unmarried.It’s no problem
for me to travel frequently.
I: Row about overtime work?
A:Overtime work is very common in companies. I can work overtime if
it’s necessary, but I don’t think we will work overtime everyday.
I:If we think you are the right person for our company,what
department would you like to work in?
A:I’d like to work in the textile department if possible, because I
have been in this line of work for many years.
I:How long do you think we can depend on your working here?
A:I think I would work here for long time if I like the job, and I
feel I am making progress in my work.
I:Do you like regular work?
A:No9 I don’t like regular work. I am interested in different
projects with new op;)6rtunities and new challenge, but I can do
regular work if the cornflany needs me to do so.
I:Do you like routine work?
A:Yes. A secretary’ s work is routine work. I have worked as a
secretary for three years. I am used to routine work.
I:What salary do you expect?
A:Shall we discuss my responsibilities with your company first? I
think salary is closely retated to the responsibilities of the job.
I: Do you work well under pressure?
A:Working under pressure is exciting and challenging. I don’t mind
working under pressure.I work well under these circumstances. People
can, I Can.
I:Do you have any particular conditions that you would like the
company to take into consideration?
A: No, nothing in particular.
I:How soon can you begin working for us?
A:I need about two to three weeks necessary formalities. I will quit
then transfer to your company.
About Family (家庭情况)
I:How do you feel about your family?
A:I have a warm and loving family. There are four of us. My father
is an engineer, my mother is a surgeon and my elder. sister is a
teacher. We help and take care of each other.. I am proud of my
family.
I:What is your father’s occupation?
A:My father Is a manager of an insurance company, He is very busy.
He likes his work very much.
I:Do you live with~your parents? Which of youY parants has had the
most profound influence on you?
A:Yes, I live with my parents. My parents teach me how to study, how
to work, and how to be a responsible citizen. My father has had the
most profound influence on me. He used to be a government
official.Now, he is the manager of a joint venture finance
corporation.
I: How big is your family?
A: There are only three people in my family. My father, mother and
me.
I: Do you spend much time talking with your family?
A: Yes, I like talking with my family. We share information. People
often say there is a generation gap, but I don’t think there is one
in my family. We all take time to talk with each other. In
particular, we all get together at dinner to eat and talk. Dinners
are very lively in my family.
I:who supports your family?
A:My parents.
I: Do you support your family?
A: No, not yet. That’s why I am looking for a job.
I: when did you first contribute to famil~ income?
A:Three years ago, when I was a senior student in university, I made
money and contributed to my family.At that time, I had a part-time
job,:doing translation work for some companies.Although my parents
did not need my income, I was proud of myself.
I:How old were you when you became self-supporting?
A:Twenty-one years old, after I graduated from college and worked in
a garment factory.
I:Could you please tell me something about your family?
A:There are five of us in my family.: my parents, an elder brother,
a younger sister and myself. My father runs a computer bompany. Ilis
business is relatively successful. My mother is a teacher. She
teaches Engflh. Since my childhood she has taught me English. My
brother is a photographer In an advertising company. My sister is a
University student majoring in accounting.
关于个人能力
1. What is your greatest strength?
2. I manage my time perfectly so that I can always get things done
on time.
3. I suppose a strong point is that I like developing new things and
ideas.
4. I can take on jobs that bother other people and work at them
slowly until they get done.
5. What are your weak points?
6. When I think something is right, I will stick to that. Sometimes
it sounds a little stubborn but I am now trying to find a balance
between insistence and compromise.
7. As a young girl, I’m a bit shy around people. That is my
weakness. But I’m patient both with people and my work.
8. Well, I’m afraid I’m a poor talker, and that’s not very good, so
I’ve been learning how to speak in public.
9. What are your greatest achievement?
10. Can you work under pressure?
11. Yes, I find it stimulating.
12. What are the problems you have encountered in your job?
13. As an editor, I have to proofread numerous articles. This is a
fairly repetitive job, so it’s easy to overlook mistakes.
14. How do you deal with those who you think are difficult to work
with?
15. I stick to my principles and keep to rule.
16. Sometimes, they are just lack of enthusiasm and I got them
involved with something constructive. Some of them changed their
attitude later.
叙述个人的能力
About Personal Ability
1. I am a good accountant and have a thorough knowledge of the
English language.
我是一个优秀的会计员，同时深信对英文颇为熟练。
2. For the past five years, I have been engaged as a correspondence
clerk.
在过去三年，本人一直担任对外书信主稿。
3. I am able to take dictation in English and trancribe them rapidly
into Chinese.
我会英文的口授笔记，同时能立即将其改写成中文。
4. For the pst three years, I have served as a private secretary to
Mr. T. Tang whom you know well, and whose public works have been
heralded all over Hong Kong.
在过去三年，本人一直担任唐悌先生的秘书。对于唐悌先生，阁下必定知悉，同时唐先生的事业早已为市民所熟知。
5. Being well acquainted with office works, I could make myself
generally useful, should there be any opportunity of your requiring
my services.
本人对公司一般业务非常熟悉。如有机会为贵公司服务，本人相信，对一般事务必能胜任愉快。
6. I ahve received an English education, and have a slight knowledge
of Spanish. I took a Spanish course in college.
本人接受英文教育，同时略通西班牙文。大学时，我选修了一门西班牙文。
7. I have been at the City Commerical College, where I have acquired
a knowledge of English, mathematics and elementary busienss
practice.
本人曾在城市商专学英文、数学以及初级商业实务。
8. I have just left school, but have a good knoledge of English.
本人虽刚离开校门，但对英文颇有基础。
9. I can write shorthand at the rate of 120 words per minute, and
typewriting at 55 words English
本人能速记，每分钟速度为120字，英文打字则每分钟55字。
10. I have received a good education, and know English, Spanish and
shorthand.
我曾接受良好的教育，熟悉英语、西班牙语以及速记。　
11. I have a fair knowledge of shorthand, and can write ninety words
per minute.
本人熟悉速记，每分钟速度90字。
12. At school I won a schoarship and the first prize in speech
contest.
求学中，我曾获得奖学金及演讲比赛冠军。
13. I am a graduate of Hong Kong University, and have in addition
the M. A. degree from UCLA.
本人毕业于香港大学，并在加州大学获得文学硕士学位。
14. I am just over twenty-four years ofage and have left school
about two months ago, during which time I have been striving to make
myself proficient in shorthand, and typewriting, and have attained a
speed of ninety and sixty words a minute respectively.
本人刚满24岁，两个月前离开校门，求学期间努力于速记与打字，现在速记及打字各为每分钟90字与60字。
15. Since leaving school, I have attended the Typewriting and
Shorthand classes, and hve now attained a speed of fifty and ninety
words respectvely.
离开学校后，我参加速记与打字班，而今已达到打字50字，速记90字的速度。
16. I am at present a trainee in the Liner Shipping Company.
我现在大丸船运公司服务，任见习员。
17. I am a graduate of Yu Da Commercial School, and hve recently
completed the business course at the T. Unviersity of Commerce.
本人毕业于玉达商校，日前即修完T大商业科。
18. My education is as follows: A full, three year commercial course
in the U-D High School. From this school I graducated with honour in
June, 1975.
我的学历如下：育达高中毕业，修完三年课程，商科，1975年6月从这个学校的商科毕业，成绩优等。
19. I have a good knowledge of bookkeeping by double-entry.
本人对联单记帐十分熟练。
20. For all the time I was in their employ, I had the sole charge of
their correspondence.
面试结束：礼貌道别
　　①I:Any questions?
　　A:When will I know your decision?
　　②I:How can we get in touch with you?
　　③I:We will not if you of our decision by mail, is
thisconvenientfor you?
　　④I:Thank you for your interest in our company.
　　A:Thank you, Mr.Smith. Goodbye.(Thank you for your time.)
　　⑤I:You will be hearing from us very soon. Please send
thenextapplicantin on your way out.
　　A:OK.Thank you very much.
　　此外，面试官还可能问及你的家庭情况，如家人对你的影响等，也应事先有所准备。
The End of Interview (面试结束)
I: Do You have any questions you want to ask?
A; Yes, I’d like to know if there will be any future opportunities
for specific training.
I: Any questions?
A: when will I know your decision?
I:How can we get in touch with you?
A I can be reached at my office during work hours and at home in the
evening. My office phone number and home phone number are in my
resume,
I:How can we contact you about our decision?
A:You can call me at 3721888 between nine and twelve in the morning.
I:We will notify you of our decision by mail, is this convenient for
you?
A:Yes
I:We will get in touch with you by the end of next week. Thank you
for corning.
A:Thank you.
I:Thank you for your interest in our company.
A:Thank you, Mr Smith. Goodbye.
I:Thank you for your interest in this job, Miss Wang.
A:Thank you for your time.
I:You will be hearing from us very soon. Please send the next
applicant in on your way out.
A.OK. Thank you very much.